I had this company come to my business to look at a lock on a security gate that was loose. To their credit, they showed up when they said they would and did the work that I expected them to do. My surprise was when I received their bill. Not only was I charged a $95.00 service call fee (probably common in this business), a $75.00 labor charge (for 20 minutes of work) but there was a $10.00 "supplies charge" apparently for the $5.95 part that was needed to complete the repair.
This company charged me $10.00 for the privilege of buying a small part from them. So, a minor, quickly rectified problem with a security gate lock ended up costing me $186.00! I will definitely shop around a bit before I hire another locksmith as to me, these charges seem a little excessive for such simple work.
It is so hard to find a honest locksmith for your business. The flying locksmith is truly the best commercial locksmith in the Boston area. They are fast friendly honest come in marked cars. They use the best parts and are so knowledgeable in their field. I will truly not ever use anyone else for my business.
i called them cause my dog was locked in my bedroom. the call was answered quite quickly and i told the lady who answered the phone what was going on and she asked me for my zip code... i told her and she looked for an available tech in my area.... after a semi long pause she asked if she could put me on a brief hold which i accepted.... about a 3 min hold time and she came back and said that there were no techs available but she was going to transfer me to someone who was going to give me a referral to someone else... ok that was also fine. a few second hold and some guy with an accent came on the line who was nice and courteous told me that he didnt have any techs avaiable in my area and he was going to give me a number to pop a lock and they would take care of me. i asked him to hold on for a sec while i found a pen. i found one and said to go ahead with the number... he gave it to me and upon me reading it back for comfirmation he told me that he was going to call instead to make sure they took good care of me.... ok i said.... a lil odd but okay. he put me on another brief hold then connected me to someone named paige who took down my address and number and said they would have someone at my house within 30-45 min.... i now know why he wanted to connect me directly... it was so i wouldnt be able to go and reasearch the comapny..... the pop a lock tek arrived very fast. too fast for one company to be super booked and another to seem like they had nothing to do. anyway he was here no longer than five min.... he stuck a friggen pioece of plastic in my door and it popped open... i went in to check on my dog and get a check book while he went for the invoice.... he comes back $95 dollars please..... now im not the type to say something to someine about the price of anything.... i dont like confriontation nor do i like to seem like im cheap..... so i wrote the check. idk how much the flying ones would have cost me but i dont think i have ever been so ripped off in my life. so much for being taken care of. thanks dude with the accent. next time im going to pay one of those ones that advertise $15 dollar services..... or maybe use my credit card to open the door.... ironic.......
What I'm about to write seems very similar to other reviews - so buyer beware, you're better off going with another company if you value your time. I reached out to The Flying Locksmiths via their online chat function. On a positive note, the person I dealt with was very responsive and very courteous - answered all my questions and I got a quote very quickly. When it came time to schedule an appointment, i once again reached out via the chat function. I requested to be the first appointment on a Tuesday. The rep answering chat (whom i will not name out of respect) confirmed I would be the first spot, between 8-9am. Her exact words were "The only way that would change would be if an emergency came in, in which case it would get moved to the second spot. But we will shoot for first stop!" A day prior to the appointment, I once again reached out via chat to confirm and was told "Yes, you are still scheduled for the first stop of the day as of right now! It will be between 8-9am and we will also call you on the way!"
I needed to square things away with work as I do not work close to my home. I received no phone call the morning of the appt, so i figured everything was on time. Around 9am, I called and was told "You shouldn't have been told you were the first spot, there's someone ahead of you, and the owners have the ability to move around times to how they see fit...right now someone is scheduled to come out to you between 930-1130." Annoyed by this, I thanked the woman and proceeded to wait, and wait, and wait. Around 11:15am I called again as no one had reached out to say they were on the way. This time another individual answered the phone and told me that I was next, but that the technician was still working on another job and was about 20 miles away...definitely was not going to be there before 11:30. Thoroughly frustrated by the complete lack of respect for my time and the fact that I confirmed they would be there between 8-9 UNLESS there was an emergency, I decided to cancel the appointment.
I was then contacted via email by the same rep that initially helped me set up the appointment, who proceeded to tell me that she was "Sorry I felt this way" and "I explained to you then and once again after that we would call you on the way to avoid any confusion. Good luck with whoever you end up using, and have a great day." I even showed this rep screen grabs of our original conversation where she confirmed 8-9am and she still didn't get it. I think they think saying "We'll call you on the way" is their way to get out of any time commitment.
Long story short, I just made an appointment with A A Better Locksmith out of Pawtucket, RI. They were easy to deal with and are committing to a weekend time (Something Flying Locksmith will not do, not unless you pay for an emergency/extra charge).
I am going out of my way to write this lengthy review because of how screwed over by Flying Locksmiths I'm feeling. 4 hours of my life wasted on waiting for them. Terrible communication, terrible customer service...avoid them. I will make sure none of my friends or family ever use this company. What's a shame is that as a kid, I remembered seeing the van with the guy on a flying key on top driving around the south shore of Massachusetts. That funny van would make me smile, and when I needed a locksmith, they were the first people I thought of. If only I would've known just how profoundly disappointed I would've been.
I called Flying Locksmiths in Randolph on Monday morning to have locks at my new home re keyed. We were also having an issue with our back door popping open even when locked- this was really worrying me and I wanted to get it fixed as soon as possible. I was told they'd be out that day or the next morning and to call back after 1 if I hadn't received a call. I called around 3:45 pm to ask if they could give me a time frame for the next morning since I had to be at work. I was told we were the first on the schedule for the morning and someone would be there by 9:30 at the latest. Around 10:30 on Tuesday no one had called or showed up yet so I made a phone call. I was told by a different person that we were on the schedule for sometime after 1pm and they're not supposed to give time frames because they have no idea when they'll be able to get to their next appointment. So apparently customers are supposed to sit around their house all day waiting for a locksmith to show up. I think it's unacceptable as far as customer service goes. Even the cable company gives you a 2 hour time frame. They should be working around the customer's schedule, not the other way around! I immediately called a 24 hour locksmith in Quincy who came to my house within the hour and was very professional. I would never recommend the Flying Locksmiths in Randolph.
I had just bought my first home. I was frantically looking for a locksmith. I contacted a well-known company (The Flying Locksmith) but their professionalism was null and void. I had read negative reviews on Yelp that I took into consideration. I went against my better judgment. I scheduled an appointment at 3p and received a call at 9a to change the locks. The gentleman that called was extremely rude. They in fact never came and didn't even reschedule, upon calling I was told that I would be the second appointment the following day and they apologize for the confusion. That following day I received a call and once again the gentleman was telling me they would be at my home later. When I tried to ask for a time frame he kept repeating like a broken record or like he was reading a script that they are a service and he couldn't give me a time. I received a call at 2p and I said I'm canceling the order. I would never use them again or refer them to anyone.
The technician was great, the price was not. I wish I had asked for a quote before having them come out, but it never crossed my mind that rekeying 4 cores would cost more than replacing 2 deadbolts and a knob! If you can change the hardware yourself than don't waste your time and money here. I could've purchased all new hardware mentioned above for $120 at the hardware store, but somehow rekeying the 4 cores cost me $175!
The lock to our office had been freezing up in the cold weather and one of our employees snapped a key off in the lock. Flying Locksmiths came out quickly the next day, however for all the effort they put into what appears to be drilling out the lock cylinder and replacing it, we still struggled to lock the door the evening after they were here. As an added benefit the lock looks like it was hacked at with a hammer and pick and the cylinder wiggles in and out. And now, once again, a key is stuck in the lock. I would have expected the lock to work like new after paying for professional service.
Incredibly courteous, trustworthy, and quick. I had to go twice to have automotive keys copied and programmed -- and what would normally be a hassle was actually a fun experience. And their fees are very reasonable. In the future I'll go nowhere else.
I have used the Flying Locksmiths in Randolph in the past and they were great - but it has been a few years. The older staff - who may not be there anymore - were customer-focused and excellent. The young guys manning the store now are pathetic and useless. Their demeanor and attitude is anything but customer friendly (more like you are making their life tough than they are serving a customer). Went in for a key fob replacement - was crystal cleaar about it on the phone and in person and all they did was cut me a key (not a replacement key fob) and wanted to charge me $75 - after himming and hawing about how tough a job it might be. Very unprofessional, these clowns can't do anything more than cut a key. Zero customer service, zero customer listening skills, and horrible attitudes. Don't waste your time - they are now njo better than Home Depot or Lowes.
I'm updating this review because I received an apology from the owner for the previous experience. While I still am hesitant to call them again, I do appreciate the gesture. I'm to contact the owner on his cellphone for my next locksmith need. Upping a star for the follow up.
They were awesome. I called up, easy to deal with. The man was very professional. I would use them again.
They also saved me money, by explaining to me why I did not need a new lock. on one of the doors, even though that is what I asked for
Don't do it. After scheduling a week ahead of time, and calling the day before to confirm... I took a half day off work to meet the locksmith. When he was forty five minutes late, I called the main number. I was told they would be here shortly. After an hour and fifteen minutes, I called again. The main number operator said he was just a couple of min away. AFTER another half an hour (two hours forty minutes waiting) - I called back and canceled. Horrible customer service.
On the several times there they are always accommodating and professional.
Friendly staff are helpful and offer suggestions to make decisions.
I called the Flying Locksmiths looking for some help with a really old door and lock. I wanted a trustworthy, friendly, timely locksmith that wouldn't cheat me and was interested in restoring or helping preserve the old lock - and I found one!
The Flying Locksmiths were on time. Set up an appointment a couple of days in advance and called me a half hour before their scheduled arrival. They arrived exactly on time and the technician worked hard to save the fixture!
They did save it as best as they could and gave me great advice on what I could do if I need to when (cause it's only a matter of time) this thing completely falls apart.
Anyway, thanks Flying Locksmith. Your reasonable rates, great service and friendly, knowledgeable staff make me a life long customer.